Likely in response to several class-action lawsuits and a recall petition, Apple has created a new Keyboard Service Program for MacBook and MacBook Pro. This free program is for models with Apple’s ultra-thin butterfly keyboard design, to address problems with keys feeling “sticky”… i.e. keys not responding in a consistent manner, including characters repeating unexpectedly or not appearing.
To have a keyboard repaired at no cost under this program, the Mac must be taken to an Apple store or Apple Authorized Service Provider. Models covered are:
- MacBook (Retina, 12-inch, Early 2015)
- MacBook (Retina, 12-inch, Early 2016)
- MacBook (Retina, 12-inch, 2017)
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch, 2017)
Apple has been criticized for the design of the keyboard used in these Macs, which allows debris to easily get under the keys. They introduced a new keyboard design in the 2018 MacBook Pros (released this month), that includes a thin layer of silicon that sits above the butterfly mechanism. Unfortunately this repair program does not include this new design, and repaired keyboards used the same parts as the original.
I personally have been using a Macbook Pro (15-inch, 2017) since last January, and my keyboard has not experienced this “sticky” issue. I can however tell you that my keyboard is noticeably nosier than any other Mac I’ve owned. When I’m in a room of all Windows laptop users, I frequently get made fun of because my typing is so loud. Apple’s new keyboard design has been reported as being much quieter because of the added silicon layer.